At TheWonderJoy (operated by Wonderjoy Studios), we aim to ensure every player enjoys a smooth and secure digital experience. If you encounter an issue with your purchase, please review our refund terms below.
We may offer a free trial period before any payment is charged. You can cancel at any time before the trial ends to avoid being billed.
All paid subscriptions renew automatically unless cancelled before the renewal date. You may cancel at any time, but payments already processed for the current billing cycle are non-refundable.
Refund requests must be submitted within 7 days of the original payment date. Requests made after this period may not be eligible for review.
Approved refunds will be processed using the same payment method used for the original transaction (e.g., credit/debit card, online wallet, or bank transfer). Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
To request a refund, please email us at playwonderjoy@outlook.com within 7 days of the charge. Include:
Our support team will review your request and respond within 3–5 business days.
Company: Wonderjoy Studios
Address: Level 1, 345, Jalan Gajah, Pudu, 50470 Kuala Lumpur, Malaysia
Email: playwonderjoy@outlook.com
Contact Number: +60 14-621 8561